Returns Policy

Effective Date: April 1, 2026
Company Name: Marks LLC d/b/a Brown County Forge

Overview

Thank you for choosing our custom metalworking services. We take pride in crafting high-quality, hand-forged home hardware and personalized steel address signs. Please review our returns policy carefully before placing your order.

Return Eligibility

Hand-Forged Home Hardware

• Return Window: Items may be returned within 7 days of receipt.
• Condition: Items must be unused, in original condition, and include all packaging materials.
• Return Shipping: Customers are responsible for return shipping costs.
• Refund Processing: Refunds will be issued within [insert number] business days after we receive and inspect the returned item.

Custom Steel Address Signs

• Returns/Exchanges: Due to the personalized and unique nature of custom address signs, all sales are final. No returns or exchanges can be accepted once the sign has been fabricated.
• Exceptions: In the event of manufacturing defects or errors on our part, please contact us immediately. We will work with you to resolve the issue.

How to Initiate a Return

1. Contact us within the return window to request a return authorization. 
2. Pack the item securely in its original packaging.
3. Ship the item to the address provided below.
4. Include proof of purchase and your return reason.

Non-Returnable Items

• Custom steel address signs
• Items damaged due to customer misuse or improper installation
• Items returned after the 7-day window has expired

Contact Information

For questions regarding returns, exchanges, or any other inquiries, please reach out to us:

• Phone: 812-269-6350
• Email: [email protected]
• Mailing Address: P.O. Box 7514, Bloomington, IN 47407

Policy Updates

We reserve the right to update this returns policy at any time. Changes will be effective immediately upon posting to our website.

By purchasing from Marks LLC d/b/a Brown County Forge, you acknowledge that you have read, understood, and agree to this returns policy.